FAQs

  • What is physical therapy?

    Physical therapy is a medical, hands-on approach to relieving pain and restoring function. Physical therapists are medical experts in musculoskeletal and neurological conditions and work closely with physicians. Our physical therapists evaluate your movement patterns, identify the cause of your pain, and work to eliminate it.

    At Empower Physical Therapy, we will incorporate many different ways to try and help manage your pain or improve your mobility. Some of these ways are through hands-on techniques, known as manual therapy, to improve movements of the joints and muscles. We also will use exercises known as therapeutic exercise where we will target specific muscles to try and improve their function and strength. Lastly, we will use different state of the art equipment designed to improve healing and decrease your pain, such as therapeutic ultrasound, electrical stimulation, hot and cold therapy, iontophoresis, and compression.

    Our physical therapy clinic is a warm and inviting area where we get to know our patients on a much deeper level than other medical professionals. We want you to feel comfortable and enjoy your time at therapy. We believe that you can achieve great results, improve your healing, and have a great time while doing it!

  • How do I know if physical therapy will help me?

    Working with you and your doctor, we can discuss your options and help determine if physical therapy will be the right choice for you. Contact us today to discuss your current condition and even set up a free consultation if you choose.

  • Can I go to any physical therapy I choose?

    As a patient you have the right to receive physical therapy at any place you choose. Similar to getting a prescription for a medication, you can have it filled at any pharmacy, the same is true about a Physical Therapy prescription or referral. So, even if your doctor has provided you with a prescription to a different clinic, feel free to give us a call and come receive therapy with us. At Empower Physical Therapy, you will receive the highest quality care while achieving the results you need. We pride ourselves on providing a positive, encouraging environment with well-trained, friendly staff. We are confident in our ability to help you reach your goals and live a pain-free life.

  • How do I schedule an appointment or free consult or free consult?

    Our scheduling is easy and we offer a convenient location and appointment or free consult or free consult times for you. We have morning and evening appointment or free consults available to meet the demands of your busy schedule. Call us today or request an appointment or free consult or free consult.

  • What should I bring to my first appointment or free consult or free consult?

    Please have your prescription and insurance card available when you call. This will allow us to verify your insurance benefits and provide you with an estimate of coverage.

    To bring on your first visit:

    • A prescription (if needed) for physical therapy from your referring physician, ARNP, or PA.
    • Insurance information (we will make a copy of your card).
    • Print out the patient forms, fill them out, and bring them with you.
    • In case of an automobile accident or worker’s compensation claim, also bring any case manager or insurance adjuster contact names, phone numbers, and claim number.
    • Please arrive 15 minutes early to complete any remaining paperwork, so you can maximize your time in your evaluation.
    • Please wear comfortable clothing that allows easy access to your problem areas.
  • Will it hurt?

    Physical therapy is not meant to hurt, but to relieve pain. However, as you restore your mobility, pain levels, at times can fluctuate. You might experience some temporary soreness from using muscles that are weakened or recovering. This is a normal response to therapy treatment. Good communication with your therapist will help minimize any discomfort. We want you on your way to quick pain relief and back to normal activities.

  • What if I don’t have insurance?

    For patients who do not have insurance, we offer a discounted cash pay fee, due at the time of service.

  • What type of payment do you accept?

    We accept cash, check, debit card, and credit card. We are happy to discuss payment plan options as well. It is our policy that payment is made at the time of service. Your insurance benefits will be determined before your second visit, and you will be informed of what, if any, payment is necessary on that date.

  • What do I wear?

    Dress comfortably with clothes that allow easy access for the therapist to examine your problem areas. For treatments, loose fitting clothes that are comfortable for gentle exercises and supportive sneakers are often good choices to wear.

  • Does insurance cover my treatment?

    Yes, in most cases it does. Empower Physical Therapy will be happy to assist in contacting your insurance company and determining your coverage based on your individual policy. For more information, visit our insurance plan page and please do not hesitate to contact our Wasilla and Anchorage offices. We do offer different payment options for your convenience.

  • How long will my therapy sessions last?

    Typically, the first session lasts for 1 hour. Each session after that may be 45-60 minutes. The amount of time will be based on your specific needs, and your therapist will discuss this with you.

  • How many sessions will I have?

    Each patient’s diagnosis is different, so together with your referring physician, your therapist will develop a plan of care that is right for you. Your plan of care and number of visits will be determined during your first visit and explained to you by your physical therapist.

  • What types of education/training do your therapists have?

    Physical therapists have years of university level training in anatomy, physiology, kinesiology (study of joint movement), neurology, and many of the other medical sciences. Our physical therapists have graduated from accredited physical therapy programs and are state licensed. All of the Physical Therapists at Empower have achieved the highest level of formal education for Physical Therapists, the Doctorate of Physical Therapy (DPT). Rest assured, your therapist is well trained to evaluate and treat your condition.

  • Do you offer programs for me once I’m better?

    Yes, once you have completed your therapy sessions, your therapist will review your continuing home program. We can make arrangements to meet you at your gym to work with you on determining what equipment may be beneficial, and what exercises would be helpful in your continued recovery.